VPSit Thirty Day Money Back Guarantee
If you, the VPSit customer, are dissatisfied with your service for any reason you may cancel the service and receive a full refund minus exceptions (see below) within thirty (30) calendar days from start of service.
To receive refund, please cancel applicable subscriptions and:
- Notify us using the support ticketing system at https://support.vpsit.com.
- Send us a fax explainining
- The reason for refund
- Your VPSit username
- The amount of the requested refund
- Original invoice amount
- The credit card number and expiration date that the original invoice was paid with
- Signature of account holder
- Fax should be sent to +1.703.880.3095
Service must be cancelled within thirty (30) days from service start date. Request for refund must be received and confirmed within the last applicable date of refund (i.e. the 30 th day of initial service is the last applicable date of refund).
Refunds apply only to base subscription plan and related licenses only (i.e. Plesk, Power Pack, and Dr. Web licenses apply). Domain registration, upgraded resources, advanced support, addtiional setup fees, or additional items, and overages are not applicable for refund. Customers who previously requested refund are not applicable to receive future refunds (with future accounts) under this guarantee (you can only request one refund). This guarantee applies only to the VPSit VPS Hosting plans, and does not apply to services offered under other divisions of Tiggee LLC or other services rendered under VPSit.
All refunds are processed seven (7) days after refund confirmation. It may take longer for this to show on your statement with your credit card company. We ask that anyone inquiring about a refund request please contact our support department directly.
Upon refund request approval, if the customer has not already removed services from their account, all services (including data) are removed from the account and no backups are retained.
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