VPSit -

Service Level Agreement
VPSit 500% Uptime Guarantee
We guarantee both network and hardware!

Description
VPSit insures your service with a 99.9% uptime guarantee against hardware or network failures. This Service Level Agreement (from this point on referred to as “SLA”) applies to hardware hosting your virtual server and any hardware that provides connectivity to your virtual server from the Internet. This SLA also covers the network connectivity of your virtual server to the Internet.

VPSit 99.9% Uptime Guarantee assures no more than 0.1% downtime of virtual servers as a result of system/network hardware and “network connectivity failures” in a one month period. Exceptions to this guarantee include any unavailability resulting from:

(a) scheduled maintenance of VPSit virtual server hardware/software or related network hardware or network connectivity
(b) customer applications or virtual server software
(c) acts or omissions of the customer or any party authorized access by the customer (other than the provider)
(d) acts of God

“Network connectivity failure” is defined as unavailability of any VPSit network hosting the customer’s virtual server(s) from more than one Tier 1 Internet provider at the fault of contracted network providers of Tiggee, LLC or at the fault of Tiggee, LLC and/or the VPSit division.

“System hardware failure” is defined as unavailability of any VPSit virtual server resulting from: mechanical and/or electrical malfunction of any physical component, the failure of multiple physical components in the case of redundant systems, loss of power, or errors and/or omissions by VPSit staff or by parties contracted to perform work by VPSit staff or Tiggee, LLC which cause system/network hardware to be unavailable.

Guarantee and Methods of Request for Credit
Failure to provide the VPSit 99.9% Uptime Guarantee warrants any customer effected applicable to receive credit from VPSit towards future service, calculated by hours of downtime for each hour this guarantee is not met. The hourly credit is calculated based on one hour of service per total monthly cost of the said customer service with VPSit. This guarantee entitles the customer to 500% of the value of each hour of downtime (when calculated with the above method), which will be credited to the customers account within seven (7) business days of approval of claim. This credit has no monetary value and cannot be exchanged for money or other credit for related services.

To be applicable for credit, the primary account holder with VPSit must submit request for credit by e-mail or fax to the authorized contact found below within seven (7) days of failing to provide the VPSit 99.9% Uptime Guarantee. Any relevant proof of downtime and relevant account information must be submitted with this request.

Limitation of Guarantee
Total credit (defined as the sum of all approved credit for failing to meet guarantee) granted to a customer will not exceed the monthly fee for related service(s) in the same calendar month.

Guarantees will not apply if downtime is a result of scheduled maintenance on hardware, software, and/or network service or devices, as long as this scheduled maintenance is approved by VPSit and/or Tiggee LLC staff and any affected customers are notified within twenty-four (24) hours of outage.

Gurantees will not apply if downtime is a result of an act of God, customer software or system software, or errors and/or omissions by customer or any party authorized by customer for access to VPSit service(s).

This SLA is schedule to change without notice to customers or potential customers. Access to this SLA will be made available at http://www.vpsit.com and by request. Only the version of this SLA hosted at http://www.vpsit.com/sla/index.html will be considered current and valid. All other versions are considered void and are not applicable.

It will be at the sole discretion of Tiggee LLC and the division of VPSit to determine fault and identify failure(s) to perform under this Service Level Agreement.

SLA credit do not apply to:

Domain registration
Resource overages
Advanced Support fees

Support Department :
Tel.: +1.703.935.6650 x2
Fax.:+1.703.880.3095
support@vpsit.com

Open a support ticket anytime at:
https://support.vpsit.com