VPSit - Support Resources

Support Department :
Tel.: +1.703.935.6650 x2
Fax.:+1.703.880.3095
support@vpsit.com

We understand that good support starts with a good set of employees.
VPSit only has the best qualified employees in the business. We understand that a lock of knowledge at crucial times can result in unecessary downtime.

Online Support All VPSit customers automatically get an online support account so all incidents and questions are tracked online. You can view the status or review any of your previous questions at anytime.	Knowledgebase View our huge repository of articles to answer many of the basic questions. Search for items you are looking for or just browse through the many articles to learn new tricks.

Guide To Hosting VSPit administrators have put together a easy to following guide to get you understanding all of the basic of hosting really fast.

"Keeping on top of the web hosting business is one reason why I love working at VPSit. We can offer the best solutions at the best price. "

- Erin Foley
VPSit Support Specialist

At VPSit we do not only hire the brightest administrators in the business but we also continuously train all of our staff to keep them on top of the web hosting business. We understand that this business is constantly changing and VPSit will change with the times.

Customer Support Features - All VPSit customers receive the following 5 star customer service.

24/7/365 web based support

You can do immediate system reboots and schedule immediate system backup / recoveries

1 hour response time on medium-priority issues

Less than 24 hour response time on other issues

Installation and Configuration of OS and Applications*

9 to 5 EST phone support for basic support questions, please open a support ticket first before calling and then call us referencing the ticket

Hardware troubleshooting

Advanced application troubleshooting available*

Qualified Linux admins on staff, forget Level 1!

Advanced control panel

Peace of mind with our industry leading SLA

24/7/365 advanced phone support is available if needed

20 minute response time hardware reboots and outages

Advanced support can be purchased for only $75 per hour billed in 30 minute increments.

Support Department :
Tel.: +1.703.935.6650 x2
Fax.:+1.703.880.3095
support@vpsit.com